Refund policy

At Cookie Atelier, every box is baked fresh to order and crafted with care. Because our cookies are a perishable food product, we are unable to accept returns — but we stand fully behind the quality of everything we send.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If anything is damaged, missing, or not what you ordered, contact us within 48 hours of delivery at admin@cookieatelier.co.uk with your order number and a photo of the issue. We will make it right with a replacement or full refund — no quibble.

Refunds

Once we have reviewed your claim, we will be in touch within 1 business day to let you know next steps. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank.

If you have not seen your refund after 10 business days of approval, please contact us at admin@cookieatelier.co.uk and we will chase it down.

Quality Guarantee

If your cookies arrive and you are not happy with the quality — even if they are not damaged — reach out. We would rather hear about it and make it right than have you disappointed. That is our promise.