Support

Frequently asked questions

• ? How big are your cookies?

  Our cookies are very generously sized, a whopping 110 grams in weight!

• ? Do you ship nationwide?

  Yes. Right now we bake to order nationwide, with guaranteed next day delivery. Enter your address at checkout to see if we reach you.
  Sundays excluded.

• ? What comes in a box?

  Choose from our pre-assorted favourites or build your own box! Pick a size, then choose your flavours - mix and match as you like.

• ? Do your cookies contain allergens?

  Our cookies are made in a kitchen that handles all 14 major allergens. Full allergen details are on each product page.

• ? How should I store them?

  OPTION 1: ROOM TEMPERATURE (RECOMMENDED)

  Store your cookies at room temperature in an airtight container.

  Do not refrigerate, as refrigeration can dry cookies out and make them hard.

  When stored properly, cookies can last up to 10 days at room temperature.

  For the best texture and freshness, we recommend enjoying them within 4-5 days.

  OPTION 2: FREEZER STORAGE

  Cookies can be frozen to extend freshness. Make sure cookies are fully sealed in an airtight container or sealed bag before freezing.

  Cookies can last up to 2 months in the freezer. To thaw, remove from the freezer and let them sit at room temperature, still sealed, for 2-3 hours for large cookies and 1 to 2 hours for mini cookies.

  For best quality, avoid refreezing once fully thawed.

  TO ENJOY THEM LIKE FRESHLY BAKED

  Warm cookies for 10 seconds in the microwave. Decorations may be affected by heat, so only warm cookies if you plan to enjoy them right away.

• ? Can I order for a special occasion?

  Absolutely! Birthdays, gifts, and events are our favourite. Use the Catering page. for large or custom orders and we'll help.